Chronic Care Coordinator


Dorea L. Ridgley



Technical Software Skills











Managing Care Solutions, Morrisville, NC

November 2015 – June 2016

  • Track and report key measures.
  • Participates in the in-services and other training programs that are job related.
  •  Attend meetings as required to accomplish program goals.
  •  Participate on the Clinical Quality Improvement Committee.
  •  Maintain library of health promotion and patient education materials and resources.
  • Assist in orienting new employees to the Care Model.
  • Maintain an effective working relationship with all clinic personnel


PPD (Contract through Green Key Resources), Morrisville, NC 

February 2015 – May 2015

Safety Administrator II

  • Performed data entry into safety database
  • Provided administrative support, including safety database entry, report distribution, project file creation and maintenance, and document management in support of the Post-Approval PVG department
  • Ensured all safety data was logged, distributed, tracked, and filed
  • Served as a liaison with other support departments, as well as client company personnel


Dr. G’s Weigh Loss & Wellness, Raleigh, North Carolina

January 2014 - February 2015

Medical Assistant

  • Assisted physician with delivering excellent healthcare and service in an upscale physician-led weight loss center
  • Greeted and roomed patients, checked vital signs, BMI and body fat composition, documented medical history and medications
  • Accurately entered patient information into EMR system
  • Phlebotomy; (Butterfly method)Used centrifuge for specimen preparation, Intramuscular vitamin injections, EKG’s
  • Prescription call-ins via fax/phone, patient call-backs, patient education
  • Responsible for clinic opening and closing duties and product inventory
  • Patient check-in, appointment scheduling, accepted payments, copying, faxing, scanned documents into EMR, answered multi-line phones
  • Responsible for planning events, marketing and community outreach


People Helping People, Durham, North Carolina

2011 - 2015

Habilitation Technician

  • Answer incoming calls using a telephone script
  • Scheduling appointments
  • Interacts with clients on a daily basis
  • Perform administrative tasks
  • Administer medicine as prescribed (charting medicine and ADL’s)


Murdock Developmental Center, Butner, North Carolina

2008 – 2011

Nurse Tech/Back-up Tech II

  • Create staffing schedule as well as creating assignments for the shift 
  • Handle all administrative tasks  
  • Hold unit meetings while working closely with unit manager to ensure the safety of clients and staff 
  • Answer incoming calls using a telephone script 
  • Record tracking of daily activities 


Long Green Center Genesis, Towson, MD

1996 – 2000

Staffing Coordinator

  • Posted jobs to various sites (internal and external), communicated with candidates and internal administrative staff regarding interview visits
  • Maintained a PRN staffing pool (including the recruitment, screening of personnel, interview process and reference checks)
  • Ensured staffing coverage in all specified units 24-hours a day and scheduled PRN’s as needed; maintaining and updating on going schedules as needed
  • Completed and verified time cards, investigated discrepancies as required and maintained leave records while verifying agency statements
  • Coordinated staffing assignments to ensure appropriate and complete coverage




AAS:Medical Assistant

ECPI University

Raleigh, NC

Certified Medical Aid

Certified Nursing Assistant

Management Development- Yellow Belt Lean Six Sigma Certified

Office Computer Applications (MS Word, MS Excel, Tenant Pro, Site Link ) 




  • Clinical safety experience at PPD
  • Extensive experience performing entry into safety database, distributing reports, creating and maintaining project files, and managing documents
  • Excellent verbal and written communication skills
  • Completed contract at PPD and left on excellent terms
  • Available to interview and start immediately



  • ID#: 97483
  • Location: Durham, NC , 27703

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