Administration/Medical Assitant/Injections/Blood Draws/Patient Scheduling/Record


1507 North Alston Ave

Durham Nc, 27701



Experienced customer service professional that poses excellent interpersonal communication skills and strong knowledge of conversational Spanish. Proficient in organizational and time management strategies with the ability to multitask and achieve results.


*Fluent in Spanish

*Vital Sign Assessment

*Injections/Blood Draws

*Record Management/Documentation

*Patient Scheduling

*Data Entry (45wpm)

*Infection Control/Aseptic Techniques

*Patient Education

*Front Office Relations

*Microsoft (Word, Excel, PowerPoint)

*Medisoft, EMR and Reli Med

*HIPAA/OSHA Knowledge


North Wake Pediatrics, Raleigh, NC Jan 2013-Feb 2013

Medical Assistant Externship

Scheduled patient appointments and explained office policies

Filed patient charts

Accepted payments

Prepared new patient charts

Referred patients to specialists

International Clinic of the Carolinas, Raleigh, NC Nov 2012-Dec 2012

Medical Assistant Externship

Maintained patient charts

Documented patient vital signs

Provided patient with instructions/teaching of procedures

BEST BUY, Durham NC Jun 2011-Jan 2012

Spanish Interpreter/Customer Service Specialist

Coordinated and surpassed all sales goals by 25 percent for the region

Managed maximized client tracking initiatives by implementing sales force

Provided professional translation services to customers

Presented and sold products according to customer's individual needs, and provided competitive offers according to recent market trend

IHOP, Durham NC Sep 2010-Feb 2011

Customer Service Assistant -Hostess/Cashier

Responsible for guest check-in reservation and other customer relations-

Maintained money handling duties

Cultivated strong business relationships with customers to drive business development

Various customer service tasks answering telephone and taking orders



Cashier Apr 2009-Jan 2011

Performed guest relations under pressure in a fast-paced environment

Upheld and surpassed sanitation and food quality standards

Communicated translation for non-speaking English customers

Consultedwith customer service concerns and complaints, by phone and in-person


Living Arts College, Raleigh NC

Diploma-Medical Assistant, February 2013


American Red Cross

Certification in CPR & First Aid (Adult, Child & Infant)

Certification in AED (Adult & Child)

  • ID#: 87609
  • Location: Durham, NC , 27701

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