Customer Service/Receptionist/Scheduler/Data Entry/Administrative Assistant

Gwendolyn Ellison Robbins (Gwen)
5720 Old Stony Way
Durham, NC 27705
(919) 383-1048


An experienced and retired individual with an excellent background in the area of Customer Service, Banking, Accounts Receivable/Payable, Office Assistant, Collections, Data Entry, Record Keeping, Bookkeeping, Medical Receptionist/Receptionist, Leasing/ Property  Management, Administrative Assistant/Associate, Check In/Out, Scheduler, Call Center, Management, Organization, Communication, Interpersonal, and Computer Skills.


Experience in dealing with the public and making objective decisions.  Ability to work well independently or in a team environment. Takes great pride in completing all jobs with accuracy, proficiency, effectiveness and going over and beyond what's expected of me. Always interested, willing, motivated and patient. Knowledge of Microsoft Office, E-Mail, Quick Books, Oracle, Database Management, Citrix, Medical Management, Multi-line Phone, 10 Key, Filing, IDX, Referrals, Medical Records EMR/EHR, Verify Insurance, Collect Co-Pays, Copier, Fax, Scanner, Printer and Processing Employment/Clients information in a Home Health Care Environment.



09-2012- 05/2013                      Various Temporary Positions                          Durham, NC                                           


03/2010-06/2012  Well Care Home Health (formally At Home Quality Care) Durham, NC

Office Coordinator (Managed The Durham Office)

Processed new Applicants, by checking professional references, and verified previous employment.  Screened/tested all applicants.  Checked  license/listing to see if current.  Entered employee/client information into Citrix.  Entered availabilities for employee.  Checked employee timesheets.  Scheduled employee for client.  After scheduling employee, called client/care giver/family to confirm date/time and give name of employee.  Deleted shifts/schedules.  Made changes to employee/client screen.  Reactivated/inactivate employee.  Went over care plan with employee. Kept record of authorizations, dates/visits in Outlook. Prepared new hire packets.  Changed/updated employee personnel, information as needed. (Ex. TB, CPR).  Answered telephone and took messages/inquiries, using proper telephone etiquette.  Organized and handled all the administrative functions in the office.  Maintained a positive/friendly and caring attitude at all times.  Promoted and represented the company, by telling people what the company offers and giving out business cards.  Maintained compliance with applicable laws and regulations and implemented corrective action as reports/complaints, etc, arise. Implemented the policies and procedures of the company.             


 12/2008-03/2010                          Various Temporary Positions                      Durham, NC








10/2008-12/2008           FedEx (Home Delivery)                                           Durham, NC

Administrative Associate

Set applicants up on computers to fill out applications for employment/answered questions concerning application.  Made copies of Social Security Card/Driver’s License.  Printed applications for applicant to check for accuracy. Ran background checks.  Helped applicants with paperwork after being hired.  Filled out/filed various reports.  Answered questions concerning whereabouts of packages/tracked packages via telephone and in person.

11/2007-02/2008                       Ample Storage Company                            Durham, NC
Office Assistant (Customer Service Representative)

Rented storage units.  Posted payments.  Performed daily end of day close.  Filled out/printed rental agreements. Called past due customers to discuss/arrange payments.


02/2007-05/2007                     Unitarian Universalist Fellowship                  Raleigh, NC

Bookkeeper (Accounts Payable/Receivable)

Collected invoices, checks and sales slips, coded them to proper accounts and names and entered  them in the general ledger. Posted the journal entries to the general ledger.  Posted payments in specified software and Quick Books. Checked for equal balances between credits and debits. Made adjustments if necessary.  Reconciled bank statements and balanced accounts. Processed checks for payments.  Closed accounts at end of month. Prepared financial statements.


10/2005-06/2006           Affiliated Computer Services                                        Cary, NC
Billing and Enrollment Specialist/Customer Service Representative
Received inbound calls from Medicare beneficiaries regarding questions about medical plans, billing enrolling, refunds and benefits. Updated accounts. Cancelled plans. Set up/ended premium options. Posted payments.


2003-2005                       Various Temporary Positions                                  Durham, NC
Medical Receptionist/Assistant Property Manager/Banking/Medical Records/Collections

09/2002-01/2003             Physiotherpy Associates                                    Chapel Hill, NC
Office Assistant/Data Entry/Medical Receptionist
Used Medical Manager, posted payments, procedures and put in ICD/CPT codes. Figured adjustments on EOB's, posted adjustments/payments. Performed daily balance/daily end of day final close. Answered multi-line phone. Verified insurance. Checked patients in/out. Scheduled appointments.


11/2000-09/2001             Duke Diet and Fitness Center                                Durham, NC
Accounting, Specialist
Collected (credit cards, checks, and/or cash). Posted payments for program and medical fees for clients. Updated client's accounts. Balanced incoming revenue daily on system. Prepared report for deposit. Edited and filed insurance claims.

03/1999-11/2000               Central Carolina Bank                                         Durham, NC
Data Processing Specialist
Processed new loan data from loan applications/loan summary sheets. Posted payments to loan accounts. Verified and balanced work daily.

1996-1999                         Various Temporary Positions          Raleigh/ Morrisville, NC
Payroll, Taxes, and Accounting Specialist/Administrative Assistant/Customer Service Assistant II

03/1970-09/1996                 National Center for Health Statistics                      RTP, NC
Office Automation Clerk
Prepared letters, reports, memorandums, and statistical material, Maintained and operated an electronic payroll system. Arranged meetings. Answered telephone.

Records Control Clerk
Maintained an automatic/manual records system. Uploaded and downloaded various statistical data to mainframe. Provided tables, charts, and graphs to managerial staff weekly.

Coding Clerk

Interpreted, classified, coded, and keyed statistical data using various data entry equipment. Selected sample records for verification, classifying and correcting coding errors.

01/1966-03/1970           North Carolina Mutual Life Insurance Company   Durham, NC
Key Punch Operator

Keyed and verified various insurance data, using key punch machines and other various business machines.


1960-1964                  Central High School (Diploma)                         Hillsborough, NC
1964-1966                  Durham Business College (Associate Degree)          Durham, NC

  • ID#: 71439
  • Location: Durham, NC , 27705

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