Customer Service Representative


716 Red Carriage Ave.

Durham, NC 27704




To secure a challenging position, that provides an opportunity to demonstrate hard working skills and ongoing commitment to customer excellence.




Xerox/Cressent Green Dr.     06/16- 08/16

Customer Care Assistant


First point of contact for Indivdual Medicare members with Humana health insurance


.  Assist Medicare members with questions about their premium bill, eligbility, pharmacy claims, and enrollment over the phone



Blue Cross and Blue Shield of North Carolina/Ivy Creek Drive     6/05- 12/15

Customer Solutions Expert

. Utilize Ebenefitsnow to enroll state health plan retirees

. Serve as first point of contact for incoming calls from members and medical providers using Siebel, Power MHS, IPD, Max Mc, Magic, Blue2, Ebenefits, Claims Inquiry Tool and Mobius Web

. Document and process inquiries pertaining to medical benefits and claims processing through data entry on up to seven programs per call

. Research and analyze medical records, medical history, benefits details, and company policy to aid medical providers and members in efficient medical insurance utilization

Compose and submit correspondence faxes to members and providers

Qualex, Stirrup Creek, RTP                                                         9/99 – 6/05

Tele-maintenance / Customer Service

  • Answer all incoming calls in the call center

  • Return customer calls

  • Provide technical support for 1hour photo machine

  • Problem solve/ trouble shoot

  • Take inventory on computers

  • Polling – call stores to check modem inside 1 hour photo machines for billing purposes





Graduated from Northern High School in 1996                                 Durham, NC




Cashiering, Keyboarding 45 wpm, Photo Copying, Word Processing,

Alpha/Numeric Data Entry, Word Perfect, Microsoft Word





  • ID#: 130783
  • Location: Durham, NC , 27704

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!