Administrative Assistant

Marti Harris

6011 Burgundy Road

Durham, NC  27712






●     Multifaceted, self-motivated, client focused professional with extensive experience and comprehensive knowledge in managing and overseeing all phases of veterinary business operations. 

●     Established practice standards, operating goals, productivity improvement and cost-reduction programs that consistently improved quality and patient satisfaction. Responded to steadily shifting patient and staffing demands.

●     Skilled at handling veterinary practice and various other responsibilities including human resources, patient care standards, inventory management, and building maintenance.

●     Known for first-rate management and leadership skills; coupled with excellent ability in dealing with all levels of individuals across veterinary profession including vendors, colleagues, and upper management.

●     Dedicated to increasing efficiency, profitability, and productivity of the organization.

●     Proficient with Microsoft Office Suite (Word and Excel), QuickBooks, and Cornerstone.





●     Human Resource Service

●     Policies and Procedures

●     Team Management

●     Finance and Budget Management

●     Bookkeeping

●     Inventory Control

●     Crisis Management





Practice Manager ~ Park Veterinary Hospital, Durham, NC ~ 2002 - 2016


●     Adeptly managed daily operations of the hospital; supervised 25+ employees and veterinarians. 

●     Effectively oversaw all Human Resource responsibilities, including hiring of new talent, release of poor performance employees, and administration of all employee benefits.

●     Utilized my excellent organizational skills in maintaining vendor contracts, managing payroll, and sustaining budget and practice finances.

●     Ensure complete adherence to OSHA program and coordinate with building maintenance operations.


●     Managed major transformation from paper medical charts to paperless medical records, providing communications, training and technical support throughout the process.



●     Established and led bi monthly hospital team meetings, resulting in a policy and procedure manual. Created internal communication avenues for conflict resolution and interdepartmental issues.

●     Transformed business strategy to run the hospital as a client focused hospital, not Dr. focused by managing group discussions and employee self-evaluation.

●     Implemented and upheld office policies and procedures, including American Animal Hospital Association standard of care.

●     Demonstrated flexibility in handling diverse set of responsibilities, including hospital inventory, marketing, social media and advertising activities.

●     Directed the cross-training of personnel to effectively utilize employees as well as to build and develop new skill sets.





Practice Manager - North Paw Animal Hospital, Durham, NC


Consumer Relations Manager – Colgate Palmolive, Guildford, United Kingdom




●     Animal Lover

●     Family focused

●     Loyal and ethical




  • ID#: 124485
  • Location: Durham, NC , 27712

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