Administrative Assistant

Marti Harris


6011 Burgundy Road


Durham, NC  27712


(919)414-7180


marti.harris03@gmail.com


 


 


SUMMARY OF QUALIFICATIONS


 


●     Multifaceted, self-motivated, client focused professional with extensive experience and comprehensive knowledge in managing and overseeing all phases of veterinary business operations. 


●     Established practice standards, operating goals, productivity improvement and cost-reduction programs that consistently improved quality and patient satisfaction. Responded to steadily shifting patient and staffing demands.


●     Skilled at handling veterinary practice and various other responsibilities including human resources, patient care standards, inventory management, and building maintenance.


●     Known for first-rate management and leadership skills; coupled with excellent ability in dealing with all levels of individuals across veterinary profession including vendors, colleagues, and upper management.


●     Dedicated to increasing efficiency, profitability, and productivity of the organization.


●     Proficient with Microsoft Office Suite (Word and Excel), QuickBooks, and Cornerstone.


 


 


AREAS OF EXPERTISE


 


●     Human Resource Service


●     Policies and Procedures


●     Team Management


●     Finance and Budget Management


●     Bookkeeping


●     Inventory Control


●     Crisis Management


 


 


PROFESSIONAL EXPERIENCE


 


Practice Manager ~ Park Veterinary Hospital, Durham, NC ~ 2002 - 2016


 


●     Adeptly managed daily operations of the hospital; supervised 25+ employees and veterinarians. 


●     Effectively oversaw all Human Resource responsibilities, including hiring of new talent, release of poor performance employees, and administration of all employee benefits.


●     Utilized my excellent organizational skills in maintaining vendor contracts, managing payroll, and sustaining budget and practice finances.


●     Ensure complete adherence to OSHA program and coordinate with building maintenance operations.


 


●     Managed major transformation from paper medical charts to paperless medical records, providing communications, training and technical support throughout the process.


 


 


●     Established and led bi monthly hospital team meetings, resulting in a policy and procedure manual. Created internal communication avenues for conflict resolution and interdepartmental issues.


●     Transformed business strategy to run the hospital as a client focused hospital, not Dr. focused by managing group discussions and employee self-evaluation.


●     Implemented and upheld office policies and procedures, including American Animal Hospital Association standard of care.


●     Demonstrated flexibility in handling diverse set of responsibilities, including hospital inventory, marketing, social media and advertising activities.


●     Directed the cross-training of personnel to effectively utilize employees as well as to build and develop new skill sets.


 


 


EARLIER CAREER


 


Practice Manager - North Paw Animal Hospital, Durham, NC


 


Consumer Relations Manager – Colgate Palmolive, Guildford, United Kingdom


 


 


WHO IS MARTI HARRIS?


●     Animal Lover


●     Family focused


●     Loyal and ethical


 


 


 

  • ID#: 124485
  • Location: Durham, NC , 27712

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