Front Desk Receptionist

Chiantie’ Mehera M. Glover


2822 South Roxboro Street


Durham NC 27707


Cell: (919) 638-7493


My motto is Quality customer service with a smile.


 


I stay abreast on the newest trends in the industry and management techniques for improving sales, staff retention and exceptional customer service.


            My philosophy is to always give great service, have a fun yet efficient atmosphere to work in and a clean environment. With every position I have held, from server, to supervisor I have succeeded because of my personal goals.


Career Profile: Energetic and highly motivated professional who uses skill, knowledge and ingenuity to quickly build a great team. I have an eye for detail with high expectations and great customer service. Team building has always been number one to me because without a great team you have nothing.


 


The Cedars of Chapel Hill


100 Cedar Club Circle


Chapel Hill, NC 27517


919-259-7903


Activities Assistant


March 17, 20015 – August 17, 2016


Working with residents in their daily function of life. Created the memory care calendar for each month. Typing the newsletter for the entire Dubose facility.  Interviewing selected residents for Biographies and conducting initial assessments of new residents. I explained rules of the activity and teach residents as needed. Then, organized set out equipment and supplies and supervise the activities to increase enjoyment and prevent injury. Also spent individual time with residents to help them be active and to modify activities to suit individual capabilities. During emergencies, I was responsible for administering first aid and contact medical personnel and also safeguard and account for residents when taking them on field trips and other activities outside of their home. Responsible for entering all resident daily activity on a touch down computer system.


The Forest at Duke


2701 picket Road


Durham NC 27705


919-490-8000


Dining Supervisor


July 27, 2007 - Current


Oversee Fine dining operation for 100 employees, 6 Fine dining rooms, and a cafeteria. Direct supervisor of 30 Health & Wellness wait staff. In the past 2 years I have revamped the training manual and on-boarding process for new servers. I participate in performance improvement plans for the entire dining department. Scheduling and staffing budgeting are my main concerns. I implemented a more effective resident guest charge process for Health and Wellness guest. I am also a direct fine dining trainer to all dining staff. I work closely with the Administration Dining coordinator assisting with caterings, function set up (250 ppl+) and reservations for the independent residents. Opening and closing the dining department daily which includes all areas café, main dining room, cooks, and dietary staff. I also work closely with the Nutrition Care Manager on therapeutic Diets and plate presentation. Hiring and Firing. Developing and training of staff for internal promotions. I am the key motivator to the whole dining department at The Forest Duke.


I implemented and manage a safety Shoes for Crews program for the entire Forest at Duke Facility.  The Forest Duke recently added a new safety shoe vendor SRMAX I also manage the program for the entire facility.


 


Health and Wellness Wait staff


August 4, 2003 – July 26, 2007


Prep and prepare meals for the residents in the Healthcare center. Paying close attention to modified diets and allergies. Serve residents in skilled and assisted living. I assisted with the on-boarding of new staff. Bartended and served at private cottages and numerous catering events. I waited tables in independent living dining rooms.


 


The Cedars of Chapel Hill


100 Cedar Club Circle


Chapel Hill, NC 27517


919-259-7903


Lead Server


December 4, 2010 – Current


Prep and prepare meals for the residents in the Healthcare center. Paying close attention to modified diets and allergies. Serve members in Dubose Health center. I assist with the on-boarding on new staff and keep staff up to date on everyday operations and changes. Organize functions and caterings for the Dubose Healthcare building.


 


Croasdaile Village


2600 Croasdaile Farm Pkwy


Durham, NC 27705


919-384-2000


February 2007 – June 2009


Lead Server


Prep and prepare meals for the residents in the Healthcare center. Paying close attention to modified diets and allergies. Serve residents in skilled and assisted living. Assisted with the on-boarding on new staff. Closed kitchen every other weekend when main supervisor was off


 


Allen Distributors


5619 Hillsborough St Suite C 


Raleigh, NC 27606


Front desk Account Manager Secretary


March 2006 – April 2007


Customer Service, Sales, Ran credit for interested clients, closed phone deals for dealers, Recording Inventory, Input sales contracts into computer, Ran and set up morning dealer meetings using  power points


 


Skills/ Certifications


Servsafe certification


CPR Certified


Morrison People First award


POS, Microsoft Outlook, Equifax, Word, power points, Excel spreadsheet, Horizon, Residents Choice, Geri Card systems, Tray Tracker, Kronos Workforce Central (R),


 


Education


Durham School of the Arts


Duke Street


Durham N.C.


 


 Durham Technical Community College


Durham N.C.


 


 


 

  • ID#: 115410
  • Location: Durham, NC , 27707

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