Administrative Office Assistant




                                                           Sophia
N. Coulter





919-279-5664 • email: coultersophia@gmail.com • 201-224
Bridgefield Pl., Durham, NC 27705





 








EDUCATION








 





Bachelor of
Arts, University of North Carolina at Chapel Hill





 





Health
Information Technology (HIT) Diploma, Durham Technical Community College 





 








KNOWLEDGE,
SKILLS AND ABILITIES








 






 
 










 

  • Hard-working, Dedicated, Detail-oriented

  • Excellent written and oral
      communication skills

  • Problem solving, Customer Service
      skills

  • Microsoft Word and Excel skills



 
 
 
 

 



 

 

  • Supervision, Training

  • Calendaring, Filing, Data Entry

  • Transcription, Medical Records

  • Emergency Safety and Response
      system



 
 
 
 

 



 







PROFESSIONAL
EXPERIENCE








 





THE FOREST AT DUKE                                                                                                                                                     2002-2016





Continuing
care retirement community and neighbor to the Duke University campus and
medical center, with about 400 residents and 250 employees.





 





Office Administrator







  • Customer service and reception. Maintain files, process office
    supply orders, manage computer data including mail merge, tax letters and
    database files. Assisted the HR Department with benefits packets, employee
    handbooks and training materials. Assisted with Staff Discount program booklet
    by enrolling community partners in the program.





Medical Records Manager







  • Supervised and directed work of medical records staff; Approved
    payroll for administrative staff


  • Maintained medical records for skilled and adult care patients; Filed
    medical records for thinned charts, discharges and deaths


  • Prepared staff medical meeting minutes


  • Admitted, transferred and assisted with discharge of all health
    care residents


  • Handled residents’ outside medical appointments including transportation,
    sending of records and scheduling of companions


  • Maintained Master Patient Index


  • Reviewed and ensured that Medical Records were complete and timely,
    and that corrections were completed


  • Ensured the purchasing and charging process for the Health Care
    Center was followed


  • Performed Quality Assurance work related to tracking timely
    physician notes





















 





LAW FIRM OF DARSIE, SHARPE, MACKRITIS &
DUKELOW                                                                       1997-2002





Legal Assistant







  • Worked with clients in person and by telephone; Completed follow-up
    customer service inquiries


  • Transcribed documents, letters and legal forms


  • Composed and drafted letters and documents; filed court documents;
    scheduled calendar events; trained co-workers


  • Assisted with recording of attorney billable hours











 





SALANT CORP                                                                                                                                                                                      1996





Receptionist/Customer Service Representative







  • Responsible for six-line phone system; Provided customer service


  • Data entry and order tracking; Allotted merchandise to new orders







 





MANPOWER, INC.                                                                                                                                                                1994-1996





Shipping Clerk







  • Entered data for Bills of Lading; Receptionist work; Ordered and
    tracked monthly inventory


  • Assisted incoming truck drivers with shipment paperwork




  • ID#: 111463
  • Location: Durham, NC , 27705

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