Customer Care Advocate (Glaxo Smith Kline)

Company Name:
Executive Personnel Services
o Customer Care Advisor oAchieve customer satisfaction through front line
contact with GSK customers oHandle inbound and outbound customer calls within
parameters set by customer service levels oReceive & process customer orders
oDiscuss & respond to customer related inquiries within GSK Response Center
guidelines, or transfer to Product Information/Medical Info. oResolve all
incoming inquiries & complaints to the customers satisfaction oFollow
procedures as defined in standard operating procedures in addition to
proactively identify opportunities for process improvements. oMaintain high
standards of system & product knowledge & continually develop in role.
oMaintain agreed standards with key stakeholders in line with Service Level
Agreement. oBuild relationships and communicate effectively sharing best
practice oShare knowledge experience and understanding to optimize team
effectiveness oDealing with and resolving general enquiries from HCP's.
Recognize product quality complaints and Adverse events oPossible alignments to
other parts of the business.

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