Centralized Supplier Management Member

Company Name:
Synectics
Centralized Supplier Management Member Provide Tier 1 or Tier 2 support at a NOC/call center for external customers that have open
tickets
. Open, update and close trouble tickets. As part of a 24x7x365 management team you will be responsible to interface with suppliers at the highest level of escalation in order to resolve customer troubles and access T3 troubles. Interface with both customers and suppliers in pursuit of restoration of service. Will support all maintenance work centers in this capacity. Expected to proactively manage work list, customers, and suppliers and to follow through to final resolution. In order to perform these functions, a multitude of tools, telephone and systems will be utilized in order to bring the issues to resolution. Establish and participate on customer or technical conference bridges with the Center tech for expeditious resolution of customer outages. This is a 3rd Shift position. SKILLS: Expert Verbal and Written Communication Skills are required. Expert customer service skills are also required. Must have strong
computer
skills and Telephony/Network knowledge. Previous experience in a customer support environment with Trouble Ticket creation is desired. MYK62683JR

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