Service Appointment Coordinator - Johnson Lexus of Durham
Durham, NC Durham, NC Full-time Full-time Estimated:
$34.
1K - $43.
2K a year Estimated:
$34.
1K - $43.
2K a year 5 days ago 5 days ago 5 days ago Due to remarkable growth, Johnson Lexus of Durham has the exciting opportunity to expand its team of Full-Time Service Appointment Coordinators.
We are seeking friendly, goal-oriented individuals with positive attitudes to fill open positions immediately.
Bring your ambition and passion, and we will take care of the rest!.
Johnson Lexus of Durham is a member of Johnson Automotive, one of the fastest growing automotive companies in the Triangle.
Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest's experiences.
.
Essential
Responsibilities:
Responding to inbound service calls and email leads; Contacting and communicating with guests to identify their automotive needs; Responsible for tracking, responding to, and managing all Internet service leads; Monitors incoming email traffic and internet inquiries; Develops guest prospecting file upon receipt of a lead; Quotes pricing and automobile availability to guests within department guidelines; Schedules service appointments and pairs guests with Service Advisors if necessary; Maintain and update notes and information in the customer database; Keep abreast of new features and available accessories, and translates their benefits to guests; Direct guests to product information resources; Maintain high customer satisfaction scores, gross averages and monthly unit counts; Develop career skills through regular training and instructions; Research available vehicles and relevant products; Learn, understand and abide by Federal, State and Local laws.
Some light clerical/scanning work.
Other duties as assigned by management.
.
Job Requirements:
Service Appointment Coordinator experience is preferred; Must be proficient with Microsoft Office, Internet, and CRM; Professional appearance and strong written and verbal communication skills; Possess outgoing personality; Have the ability to work both independently and as part of a team; Must be able to multi-task in a fast paced environment; A clean criminal background and a valid and active driver's license; Must be able to meet company's employment requirements; Flexible work schedule, including the ability to work on Saturday and Sunday; All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports.
Benefits:
Medical, dental and vision coverage available; Paid vacation after one year of full-time service; Basic life insurance, 401k with company match; Employee discounts on vehicles purchases, parts and service; Advancement opportunities; Competitive Pay.
Johnson Automotive is an Equal Opportunity Employer.
TAG2=SERVICE.
Estimated Salary: $20 to $28 per hour based on qualifications.
$34.
1K - $43.
2K a year Estimated:
$34.
1K - $43.
2K a year 5 days ago 5 days ago 5 days ago Due to remarkable growth, Johnson Lexus of Durham has the exciting opportunity to expand its team of Full-Time Service Appointment Coordinators.
We are seeking friendly, goal-oriented individuals with positive attitudes to fill open positions immediately.
Bring your ambition and passion, and we will take care of the rest!.
Johnson Lexus of Durham is a member of Johnson Automotive, one of the fastest growing automotive companies in the Triangle.
Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest's experiences.
.
Essential
Responsibilities:
Responding to inbound service calls and email leads; Contacting and communicating with guests to identify their automotive needs; Responsible for tracking, responding to, and managing all Internet service leads; Monitors incoming email traffic and internet inquiries; Develops guest prospecting file upon receipt of a lead; Quotes pricing and automobile availability to guests within department guidelines; Schedules service appointments and pairs guests with Service Advisors if necessary; Maintain and update notes and information in the customer database; Keep abreast of new features and available accessories, and translates their benefits to guests; Direct guests to product information resources; Maintain high customer satisfaction scores, gross averages and monthly unit counts; Develop career skills through regular training and instructions; Research available vehicles and relevant products; Learn, understand and abide by Federal, State and Local laws.
Some light clerical/scanning work.
Other duties as assigned by management.
.
Job Requirements:
Service Appointment Coordinator experience is preferred; Must be proficient with Microsoft Office, Internet, and CRM; Professional appearance and strong written and verbal communication skills; Possess outgoing personality; Have the ability to work both independently and as part of a team; Must be able to multi-task in a fast paced environment; A clean criminal background and a valid and active driver's license; Must be able to meet company's employment requirements; Flexible work schedule, including the ability to work on Saturday and Sunday; All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports.
Benefits:
Medical, dental and vision coverage available; Paid vacation after one year of full-time service; Basic life insurance, 401k with company match; Employee discounts on vehicles purchases, parts and service; Advancement opportunities; Competitive Pay.
Johnson Automotive is an Equal Opportunity Employer.
TAG2=SERVICE.
Estimated Salary: $20 to $28 per hour based on qualifications.
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