Director, Software Engineering-Azure (Java/ IVR)
Job Description:
Are you interested in serving the needs of millions of customers by building the outstanding digital experience that helps them in financial planning, investing, and retirement solutions? We're looking for product-aware technology leaders who are passionate, inquisitive, and responsible individuals to help us on our mission to deliver the best omni-channel experience to our customers.
Our chapter comprises teams that work on a wide range of applications and platforms across Fidelity.
comu00A0(http:
//fidelity.
com/),u00A0Fidelity Mobile and Investor Centers.
The Chapter Leader (CL) brings skilled expertise as a transformative engineering leader and partner to aligned product teams fostering a vibrant community of growth, development, and continuous learning.
This multi-faceted role is critical to the development of customer-centric solutions founded on progressive engineering principles and culture.
The Value You DeliverProgressive Engineering Leadership:
Providing Engineering expertise, thought leadership and consulting in the Triad of Product Mgmt, Engineering & Human-Centric Design - to Squads across product management teams to ensure we are building the best products, platforms, and experiences functionally and technically.
Work collaboratively with the squad leader/product owner to prioritize technical efforts and provide input on product features and capabilities.
Collaborate with architecture and Platform Engineering teams on setting technical direction and ensure alignment with our technology strategy; drive scale & reuse by leveraging platforms and capabilities.
Engage as a Subject Matter Expert, staying abreast of and contributing to external industry trends, advancements, and innovations in technical areas of expertise.
Engaging Chapter Leadership:
Create and promote the vision, roadmap, and expectations for the engineering community.
Define and implement a workforce plan to attract, hire, grow and retain skills of talent across chapters.
Responsible for decision making across the Chapter on standards, resources, and overall direction of work through proactive partnership with executives across technology and business.
Collaborate with Chapter Area Leader to plan for and provide the skilled talent needed to ensure squads have the right expertise, at the right time, to get work done.
Curate large learning events and facilitate learning at scale to promote skill, career, and development growth for chapter leaders and chapter members.
Maintain and share knowledge and expertise on the evolving needs of customers, internal and external markets, and industry trends and changes across chapter community.
Oversee, navigate, and lead Chapter members through a high degree of organizational complexity in support of cross-domain and cross-product area work.
Lead chapter members related talent reviews, performances, compensation, goal setting, development, and top talent recruitment practices.
Advance Diversity and Inclusion through promotion of inclusive hiring practices, mentoring and coaching.
The Skills and Expertise You Bring 7-10
years of functional experience in product management, technology and/or business, with a high level of agile, analytical, and coaching skills.
Advanced knowledge of cloud-based technologies, specifically Azure Cloud Services to test and deploy enterprise applications.
Experience in managing enterprise grade applications specifically, working knowledge of a telephony/IVR system (Nuance, AmazonConnect) and automated testing of IVR systems.
Advanced working knowledge of Java tech stack including Java/NodeJs, JSP, Spring Boot and expertise in GraphQL, automation Tools/Frameworks (RestAssured) and continuous delivery infrastructure (Jenkins, uDeploy).
Advanced knowledge in API Design & Development and Microservices Architecture.
Sophisticated level of knowledge of multiple product and technology (Front end, mid-tier) areas and experience with multiple business products, and/or processes.
Deep understanding of agile and strategies for maximizing the effectiveness of the methodology through best practices, coaching and continuous improvement.
Authenticity and personal commitment to coach engineers across multiple levels, craft frameworks for skills progression, influence careers, and grow leadership skills.
Proven track record, inspiring the creativity and innovation of your teams, creating a culture of inclusion, experimentation, exploration, and continuous learning.
Ability to collaborate across business units, with peers and leadership to ensure chapter objectives, key performance indicators and standards are aligned.
Ability to attract, hire, build and retain a pool of diverse chapter members with the skills needed to succeed today and in the future.
Ability to effectively connect with and influence all levels of the organization and motivate change.
Ability to negotiate and influence for favorable outcomes even at the most senior level.
Bachelor's degree in Computer Science or related field required.
Theu00A0TeamAs an Engineering Chapter Leader, you will lead teams to develop omni channel user experiences and the underlying platforms needed to support our digital presence on a cloud-based infrastructure.
You will provide the technology know-how, leadership and influencing skills to be accountable for overall technology strategy, digital transformation, thought leadership and talent development across the Digital Servicing Technology Chapter and multiple business units.
You will lead initiatives that supply ideas to improve our products as well as develop your skills, learn new technologies and languages, and continue to learn while maintaining a strong focus on providing coaching, mentorship and driving talent development across our engineering teams.
We're looking for highly motivated individuals who work well in an iterative and fast-paced environment.
How Your Worku00A0Impacts the OrganizationWith you as a core member of the technology leadership team, we will together continue to drive and enhance a strong engineering culture that is built on these foundational principles:
Imagine.
Innovate.
Inspire:
Cultivate an inclusive organizational culture, champion positive energy & family spirit, recognize greatness, support each other & enjoy the journey.
Elevate the floor; Influence the horizontal:
Commit to developing leadership at all levels.
Help your peers & team get better by raising standards within and around while maintaining a strong focus on building future leaders.
Tightly aligned; loosely coupled:
Establish or enhance partnerships across the organization to ensure alignment towards enterprise standards, tools and reusability while providing direction for teams to operate autonomously.
Level Up on Craftsmanship:
Treat learning as a journey not a destination.
Commit to learning and guiding as a part of your life.
Build the 'Best' Tech together:
Promote innovation driven by purpose and practicing autonomy with responsibility.
We believe that diversity in background and experience will cultivate an inclusive and engaging work environment for our employees.
This ultimately enables us to deliver a better product for our customers.
While being technically competent is a core driver, we believe that delivering the best possible customer experience requires an artful blend of human ingenuity and technology.
While we value smart technologists, we are fanatics about our culture that promotes aligned autonomy and leadership at all levels.
People who are great cultural fits demonstrate curiosity to learn, are unafraid to break things, step up and take the lead, take ownership of their projects, and thrive by sharing knowledge.
Certifications:
Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients.
We help people invest and plan for their future.
We assist companies and non-profit organizations in delivering benefits to their employees.
And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours.
You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.
Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2023.
And you don't need a finance background to succeed at Fidelity--we offer a range of opportunities for learning so you can build the career you've always imagined.
At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we re calling u201CDynamic Workingu201D.
Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks.
These requirements are subject to change.
We invite you to Find Your Fidelity at fidelitycareers.
com.
Fidelity Investments is an equal opportunity employer.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.
To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.
com, or by calling 800-835-5099, prompt 2, option 3.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry.
Certain roles may require candidates to go through a preliminary credit check during the screening process.
Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested.
This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent).
These investigations will account for 7 years or more of history, depending on the role.
Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances:
Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
Recommended Skills Agile Methodology Analytical Architecture Business Process Improvement Consulting Continuous Delivery Estimated Salary: $20 to $28 per hour based on qualifications.
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