Dispatcher/Customer Service
Acme Plumlbing Co Acme Plumlbing Co Durham, NC Durham, NC Full-time Full-time $14 - $25 an hour $14 - $25 an hour 2 hours ago 2 hours ago 2 hours ago JOB
Summary:
Answers phone, assists clients and schedules service calls, dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction, deals directly with plumbers to ensure clients are serviced, manages the dispatch board to keep field personnel on the move
Essential Functions:
Makes every effort to compress call scheduling effectively maximizing productivity and revenue Notifies clients ahead of time without fail if the plumber is not going to arrive at their home within the scheduled time window Re-schedules appointment times at client's convenience as necessary Makes every effort to ensure plumbers can stay on the job Strictly adheres to the Dispatching for Profits Priority Service Schedule, ensures the Right plumber is sent to the Right appointment, the Dispatcher must be familiar with the technical competencies of each plumber and understand how to best maximize service and revenues for each call Shares responsibility to ensure that all plumbers arrive at their designated appointments on time Uses excellent customer service skills when dealing with clients Gets all necessary details when scheduling service appointments for clients Utilizes all necessary computer programs to make sure job is done in the most effective and efficient manner Completes all assigned tasks in an accurate and timely fashion Additional duties required as needed MINIMUM TRAINING, EXPERIENCE AND KNOWLEDGE REQUIRED :
High School Diploma Above average written, verbal, communication, and organizational skills are essential Excellent telephone skills required Must be proficient at multitasking Proficiency in Word, Excel, and other computer applications Excellent customer service skills required 2-4 years of related office experience preferred Prior customer service experience preferred www.
acmeplumbing.
com Job Type:
Full-time Pay:
$14.
00 - $25.
00 per hour Work Location:
In person Makes every effort to compress call scheduling effectively maximizing productivity and revenue Notifies clients ahead of time without fail if the plumber is not going to arrive at their home within the scheduled time window Re-schedules appointment times at client's convenience as necessary Makes every effort to ensure plumbers can stay on the job Strictly adheres to the Dispatching for Profits Priority Service Schedule, ensures the Right plumber is sent to the Right appointment, the Dispatcher must be familiar with the technical competencies of each plumber and understand how to best maximize service and revenues for each call Shares responsibility to ensure that all plumbers arrive at their designated appointments on time Uses excellent customer service skills when dealing with clients Gets all necessary details when scheduling service appointments for clients Utilizes all necessary computer programs to make sure job is done in the most effective and efficient manner Completes all assigned tasks in an accurate and timely fashion Additional duties required as needed High School Diploma Above average written, verbal, communication, and organizational skills are essential Excellent telephone skills required Must be proficient at multitasking Proficiency in Word, Excel, and other computer applications Excellent customer service skills required 2-4 years of related office experience preferred Prior customer service experience preferred.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Answers phone, assists clients and schedules service calls, dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction, deals directly with plumbers to ensure clients are serviced, manages the dispatch board to keep field personnel on the move
Essential Functions:
Makes every effort to compress call scheduling effectively maximizing productivity and revenue Notifies clients ahead of time without fail if the plumber is not going to arrive at their home within the scheduled time window Re-schedules appointment times at client's convenience as necessary Makes every effort to ensure plumbers can stay on the job Strictly adheres to the Dispatching for Profits Priority Service Schedule, ensures the Right plumber is sent to the Right appointment, the Dispatcher must be familiar with the technical competencies of each plumber and understand how to best maximize service and revenues for each call Shares responsibility to ensure that all plumbers arrive at their designated appointments on time Uses excellent customer service skills when dealing with clients Gets all necessary details when scheduling service appointments for clients Utilizes all necessary computer programs to make sure job is done in the most effective and efficient manner Completes all assigned tasks in an accurate and timely fashion Additional duties required as needed MINIMUM TRAINING, EXPERIENCE AND KNOWLEDGE REQUIRED :
High School Diploma Above average written, verbal, communication, and organizational skills are essential Excellent telephone skills required Must be proficient at multitasking Proficiency in Word, Excel, and other computer applications Excellent customer service skills required 2-4 years of related office experience preferred Prior customer service experience preferred www.
acmeplumbing.
com Job Type:
Full-time Pay:
$14.
00 - $25.
00 per hour Work Location:
In person Makes every effort to compress call scheduling effectively maximizing productivity and revenue Notifies clients ahead of time without fail if the plumber is not going to arrive at their home within the scheduled time window Re-schedules appointment times at client's convenience as necessary Makes every effort to ensure plumbers can stay on the job Strictly adheres to the Dispatching for Profits Priority Service Schedule, ensures the Right plumber is sent to the Right appointment, the Dispatcher must be familiar with the technical competencies of each plumber and understand how to best maximize service and revenues for each call Shares responsibility to ensure that all plumbers arrive at their designated appointments on time Uses excellent customer service skills when dealing with clients Gets all necessary details when scheduling service appointments for clients Utilizes all necessary computer programs to make sure job is done in the most effective and efficient manner Completes all assigned tasks in an accurate and timely fashion Additional duties required as needed High School Diploma Above average written, verbal, communication, and organizational skills are essential Excellent telephone skills required Must be proficient at multitasking Proficiency in Word, Excel, and other computer applications Excellent customer service skills required 2-4 years of related office experience preferred Prior customer service experience preferred.
Estimated Salary: $20 to $28 per hour based on qualifications.
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