Field Service Planning Manager
Who are we?The TSS Family of Companies is a leading compliance, calibration, commissioning and certification service provider for laboratories, hospitals, and pharmacies with locations across the United States.
Our customers include leading life sciences and healthcare companies and renowned research institutions.
Our Family of Companies includes Technical Safety Services (TSS), Evergreen Medical Services (EMS), AL-TAR, and Cornerstone Commissioning.
We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with our customers who are doing dramatic work focused on improving the human condition.
How will you make an impact?The Field Service Planning Manager is a key leader and contributor that oversees a team of Field Service Planning Coordinators that manage the day-to-day scheduling functions of their assigned regions, which includes all field service planning activities, technical oversight, and general customer workflow.
You not only lead a team, but also directly plan, schedule, direct, and coordinate activities of service technicians engaged in providing testing, certification, and related suites of services.
The Field Service Planning Manager reports to the Field Service Planning Director.
What will you do? Lead and ensure the productivity of a team of Field Service Planning Coordinators across multiple geographies, including facilitating daily scheduling department morning and afternoon meetings.
Lead the interviewing, hiring, training, and performance management of the assigned team of Field Service Planning Coordinators Manage daily scheduling activities for assigned regions, oversee technician routing optimization, and revenue targets.
Negotiate and plan project scope.
Provide support to the Regional Manager and other internal customers as needed.
Manage database and track due and overdue service lists and update service contracts.
Serve as customer liaison with assigned regional clients.
Other duties as assigned.
How will you get rewarded?Compensation and Benefits Salary range of $65,000- $90,000 annually (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.
) Medical, vision, and dental insurance 401(k) plan with a company matching contribution Long-term disability, short-term disability, and life insurance Competitive Paid Time Off (PTO) and company paid holidays How will you get here?Education and Experience Requires a High School Diploma or equivalent, with a bachelor's degree preferred.
Requires 2
years of relevant experience, with people management experience preferred.
A combination of education, training and related experience may meet requirements.
Knowledge, Skills, and Abilities Excellent customer service and relationship building skills.
Strong troubleshooting and problem-solving skills with the ability to continually learn new services.
Highly effective verbal and written communication skills.
Knowledge of basic math including geometry and algebra.
Experience with the Microsoft Office suite.
Valid driver's license.
TSS is a passionate equal opportunity employer and celebrates diversity.
Interested in a role but not sure it's the right fit for you? Call us and let's talk.
Powered by JazzHR Recommended Skills Algebra Communication Customer Service Databases Field Service Management Geography Estimated Salary: $20 to $28 per hour based on qualifications.
Our customers include leading life sciences and healthcare companies and renowned research institutions.
Our Family of Companies includes Technical Safety Services (TSS), Evergreen Medical Services (EMS), AL-TAR, and Cornerstone Commissioning.
We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with our customers who are doing dramatic work focused on improving the human condition.
How will you make an impact?The Field Service Planning Manager is a key leader and contributor that oversees a team of Field Service Planning Coordinators that manage the day-to-day scheduling functions of their assigned regions, which includes all field service planning activities, technical oversight, and general customer workflow.
You not only lead a team, but also directly plan, schedule, direct, and coordinate activities of service technicians engaged in providing testing, certification, and related suites of services.
The Field Service Planning Manager reports to the Field Service Planning Director.
What will you do? Lead and ensure the productivity of a team of Field Service Planning Coordinators across multiple geographies, including facilitating daily scheduling department morning and afternoon meetings.
Lead the interviewing, hiring, training, and performance management of the assigned team of Field Service Planning Coordinators Manage daily scheduling activities for assigned regions, oversee technician routing optimization, and revenue targets.
Negotiate and plan project scope.
Provide support to the Regional Manager and other internal customers as needed.
Manage database and track due and overdue service lists and update service contracts.
Serve as customer liaison with assigned regional clients.
Other duties as assigned.
How will you get rewarded?Compensation and Benefits Salary range of $65,000- $90,000 annually (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.
) Medical, vision, and dental insurance 401(k) plan with a company matching contribution Long-term disability, short-term disability, and life insurance Competitive Paid Time Off (PTO) and company paid holidays How will you get here?Education and Experience Requires a High School Diploma or equivalent, with a bachelor's degree preferred.
Requires 2
years of relevant experience, with people management experience preferred.
A combination of education, training and related experience may meet requirements.
Knowledge, Skills, and Abilities Excellent customer service and relationship building skills.
Strong troubleshooting and problem-solving skills with the ability to continually learn new services.
Highly effective verbal and written communication skills.
Knowledge of basic math including geometry and algebra.
Experience with the Microsoft Office suite.
Valid driver's license.
TSS is a passionate equal opportunity employer and celebrates diversity.
Interested in a role but not sure it's the right fit for you? Call us and let's talk.
Powered by JazzHR Recommended Skills Algebra Communication Customer Service Databases Field Service Management Geography Estimated Salary: $20 to $28 per hour based on qualifications.
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