Patient Financial Services Representative
Durham, NC Durham, NC Full-time Full-time Estimated:
$34.
5K - $43.
7K a year Estimated:
$34.
5K - $43.
7K a year From the mountains to the coast, EmergeOrtho is North Carolina's premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 45 locations in 21 counties.
As the largest physician-owned orthopedic practice in the state and the 5 th in the country, EmergeOrtho's medical team includes upwards of 100 highly-trained orthopedic specialists and nearly as many advanced practice providers.
Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints.
Providing multiple locations, extensive orthopedic services, including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho.
Please visit https:
//emergeortho.
com/careers/ for additional information.
EmergeOrtho, P.
A.
complies with applicable civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex.
We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion.
https:
//emergeortho.
com/non-discrimination-notice/ Full-time, Remote - Work from Home Work Schedule - Monday - Friday, 8:
00 am - 5:
00 pm.
The Patient Financial Services Representative assists patients with questions and concerns regarding medical billing in a prompt and courteous manner by performing account research, balance verification, patient support, and verification of billing and policy compliance.
Responsible for all activity related to the collection of Self-Pay balances.
Is authorized to work out settlements within guidelines and approve the movement of patient balances within the system.
Works with the patients, Revenue Specialists, Third Party Payers, and the practices to maximize collections.
Must use independent judgment on the prioritization of assigned tasks.
Responsibilities include, but are not limited to, the following:
Understand the entire revenue cycle and resolve claims regardless of where they appear in the cycle.
Communicate with patients/guarantors by telephone to secure payment on the outstanding balance by the guarantor.
Verify, obtain, and update patient and guarantor demographic information, insurance packages, case policies, and/or documents necessary for resolution of account.
Record payment information as presented by patient/guarantor.
Manage Self-Pay Account Worklists through proactive patient calls.
Document all patient communications (verbal & written) in the Patient Account View.
Manage Pre-Payment and Payment Plans in compliance with pre-defined parameters outlined in organization's patient financial policies.
Work Patient Correspondence in Correspondence dashboard.
Perform financial counseling by providing patients high-level customer service regarding balance origination, balance/claim(s) resolution, pre-payment and/or payment plans, and applications for assistance.
Manage credit card contracts.
Report on aged AR based on need, trend increases, and impact of seasonal activities; preparation of reports in Excel as needed or requested.
Serve as liaison between the patient, AR Specialists, physicians, physician staff, and reception staff as needed internally; guarantor or payers externally as needed.
Review, research or communicate with Practice Management or VBO as necessary regarding any questionable accounts or issues presented by patient/guarantor.
Work assigned Collection Worklist on the prescribed schedule.
Create Self-Pay adjustments per organizational financial policies.
Initiate and follow through on patient refund requests based on the organizational financial policies.
High school diploma or equivalent plus three years of experience in a related area as an individual contributor required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$34.
5K - $43.
7K a year Estimated:
$34.
5K - $43.
7K a year From the mountains to the coast, EmergeOrtho is North Carolina's premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 45 locations in 21 counties.
As the largest physician-owned orthopedic practice in the state and the 5 th in the country, EmergeOrtho's medical team includes upwards of 100 highly-trained orthopedic specialists and nearly as many advanced practice providers.
Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints.
Providing multiple locations, extensive orthopedic services, including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho.
Please visit https:
//emergeortho.
com/careers/ for additional information.
EmergeOrtho, P.
A.
complies with applicable civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex.
We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion.
https:
//emergeortho.
com/non-discrimination-notice/ Full-time, Remote - Work from Home Work Schedule - Monday - Friday, 8:
00 am - 5:
00 pm.
The Patient Financial Services Representative assists patients with questions and concerns regarding medical billing in a prompt and courteous manner by performing account research, balance verification, patient support, and verification of billing and policy compliance.
Responsible for all activity related to the collection of Self-Pay balances.
Is authorized to work out settlements within guidelines and approve the movement of patient balances within the system.
Works with the patients, Revenue Specialists, Third Party Payers, and the practices to maximize collections.
Must use independent judgment on the prioritization of assigned tasks.
Responsibilities include, but are not limited to, the following:
Understand the entire revenue cycle and resolve claims regardless of where they appear in the cycle.
Communicate with patients/guarantors by telephone to secure payment on the outstanding balance by the guarantor.
Verify, obtain, and update patient and guarantor demographic information, insurance packages, case policies, and/or documents necessary for resolution of account.
Record payment information as presented by patient/guarantor.
Manage Self-Pay Account Worklists through proactive patient calls.
Document all patient communications (verbal & written) in the Patient Account View.
Manage Pre-Payment and Payment Plans in compliance with pre-defined parameters outlined in organization's patient financial policies.
Work Patient Correspondence in Correspondence dashboard.
Perform financial counseling by providing patients high-level customer service regarding balance origination, balance/claim(s) resolution, pre-payment and/or payment plans, and applications for assistance.
Manage credit card contracts.
Report on aged AR based on need, trend increases, and impact of seasonal activities; preparation of reports in Excel as needed or requested.
Serve as liaison between the patient, AR Specialists, physicians, physician staff, and reception staff as needed internally; guarantor or payers externally as needed.
Review, research or communicate with Practice Management or VBO as necessary regarding any questionable accounts or issues presented by patient/guarantor.
Work assigned Collection Worklist on the prescribed schedule.
Create Self-Pay adjustments per organizational financial policies.
Initiate and follow through on patient refund requests based on the organizational financial policies.
High school diploma or equivalent plus three years of experience in a related area as an individual contributor required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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