Technical Support Representative
Raleigh-Durham, NC Raleigh-Durham, NC Full-time Full-time $42,500 - $46,325 a year $42,500 - $46,325 a year 11 hours ago 11 hours ago 11 hours ago Description We're looking for an IT professional who will thrive in supporting a variety of corporate clients and their users.
This position will provide support to our clients remotely (over the phone or using various remote support tools).
This is a hybrid position and you'll be joining a team of other service representatives in delivering outstanding support to our clients and users.
Mainly operating in Windows environments, most of our clients are small businesses with little or no IT expertise in-house.
We're not just looking for the best technical skills, we're also looking for folks who interact well with users - whether they're administrative staff or the business owner.
We're looking for folks who have at least:
2 years supporting Windows servers 3 years providing end-user support (OS, Office, Printing & Scanning, Mobile Devices, etc.
) 1-year managing network equipment (firewalls, routers, switches, etc.
) A
Certification (or similar certification / experience) You'll also need:
Excellent communication (written and oral) skills Excellent documentation and record-keeping skills The desire and ability to learn new technology This is a hybrid position.
Employees will work both on-site and remotely.
Benefits This is a full-time salaried position with excellent benefits.
Overtime pay, even though it is a salaried position (Fluctuating Work Week) Health, Dental, and Vision insurance Short- and Long-Term Disability, plus Basic Life, at no cost to you 401(k) with corporate match Wellbeing reimbursement Up to 4 paid days per year for volunteer activities Core Values Our core values define our culture and how we approach working with clients, hiring new teammates, and rewarding each other, and they even allow us to consider when someone is not a good fit.
We all use these three core values as a filter through which we make decisions.
And by embodying these values as an organization and as individuals, we will continue to grow and succeed.
Doing the Right Thing End results matter Finishing is key Flexibility makes things better Be invested in the outcome It takes heart & hustle Personal Connections People come first, technology second Make strong connections internally & externally Be compassionate Be collaborative Be Curious We believe asking questions in tough situations leads to creative solutions We are willing to try new things It's always been that way isn't good enough We seek to understand other perspectives Mainly operating in Windows environments, most of our clients are small businesses with little or no IT expertise in-house.
We're not just looking for the best technical skills, we're also looking for folks who interact well with users - whether they're administrative staff or the business owner.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position will provide support to our clients remotely (over the phone or using various remote support tools).
This is a hybrid position and you'll be joining a team of other service representatives in delivering outstanding support to our clients and users.
Mainly operating in Windows environments, most of our clients are small businesses with little or no IT expertise in-house.
We're not just looking for the best technical skills, we're also looking for folks who interact well with users - whether they're administrative staff or the business owner.
We're looking for folks who have at least:
2 years supporting Windows servers 3 years providing end-user support (OS, Office, Printing & Scanning, Mobile Devices, etc.
) 1-year managing network equipment (firewalls, routers, switches, etc.
) A
Certification (or similar certification / experience) You'll also need:
Excellent communication (written and oral) skills Excellent documentation and record-keeping skills The desire and ability to learn new technology This is a hybrid position.
Employees will work both on-site and remotely.
Benefits This is a full-time salaried position with excellent benefits.
Overtime pay, even though it is a salaried position (Fluctuating Work Week) Health, Dental, and Vision insurance Short- and Long-Term Disability, plus Basic Life, at no cost to you 401(k) with corporate match Wellbeing reimbursement Up to 4 paid days per year for volunteer activities Core Values Our core values define our culture and how we approach working with clients, hiring new teammates, and rewarding each other, and they even allow us to consider when someone is not a good fit.
We all use these three core values as a filter through which we make decisions.
And by embodying these values as an organization and as individuals, we will continue to grow and succeed.
Doing the Right Thing End results matter Finishing is key Flexibility makes things better Be invested in the outcome It takes heart & hustle Personal Connections People come first, technology second Make strong connections internally & externally Be compassionate Be collaborative Be Curious We believe asking questions in tough situations leads to creative solutions We are willing to try new things It's always been that way isn't good enough We seek to understand other perspectives Mainly operating in Windows environments, most of our clients are small businesses with little or no IT expertise in-house.
We're not just looking for the best technical skills, we're also looking for folks who interact well with users - whether they're administrative staff or the business owner.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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