Customer Experience Product Manager
4.
1 6 hours ago Full Job Description What You'll Do Customer Experience (CX) is seeking a Product Owner who is passionate about solving customer problems and crafting experiences that are elegant and effective.
This individual will drive product strategies and define the vision & requirements for our Insights & Analytics products.
They will own, drive and build extraordinary customer experiences throughout the lifecycle.
The ideal candidate is customer-centric, continuously demonstrating strategic & analytical abilities and is laser-focused on executing at scale.
In this role, you partner with diverse, geographically dispersed, cross-functional teams to lead, execute and deliver results.
Additional responsibilities Define product vision, strategy and feature roadmap by working with cross-functional teams (Product Strategy, business units, Sales, customer experience delivery, partners, program, product management, development, UX).
Build detailed business and technical product requirements, scope and release plans.
Think strategically and creatively to gain product and customer feedback.
Drive market research, competitive analysis and business metrics to advise direction.
Drive product development & backlog to build end-to-end solutions with a team of world-class engineers and designers.
Capture customer, partner, sales, delivery feedback and key metrics to continuously improve product features and performance.
Who You Are Combination of an MBA with an undergraduate degree in Computer Science, Engineering or related technical field 6
years' experience in product management, product development or architecture design with a focus on Cloud/SaaS products.
AI Experience desirable but not required.
Experience working with customers, technical teams, and management to collect requirements, describe software product features and technical designs Mastery of technical concepts and system-design, ability to participate in technical discussions and help make technical trade-offs.
Experience using Agile Methodologies and Tools Why Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering a broad future for all.
We embrace digital, and help our customers implement change in their digital businesses.
Some may think we're old (36 years strong) and only about hardware, but we're also a software company.
And a security company.
We even invented an intuitive network that adapts, predicts, learns and protects.
No other company can do what we do - you can't put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.
) Day to day, we focus on the give and take.
We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.
) We take accountability, ambitious steps, and take difference to heart.
Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care.
Tattoos? Show off your ink.
Like polka dots? That's cool.
Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us! Message to applicants applying to work in the U.
S.
:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.
S.
locations.
For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits.
Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits.
Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training.
Applicants may not be eligible for the full salary range based on their U.
S.
hiring location.
The recruiter can share more details about compensation for the role in your location during the hiring process.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 6 hours ago Full Job Description What You'll Do Customer Experience (CX) is seeking a Product Owner who is passionate about solving customer problems and crafting experiences that are elegant and effective.
This individual will drive product strategies and define the vision & requirements for our Insights & Analytics products.
They will own, drive and build extraordinary customer experiences throughout the lifecycle.
The ideal candidate is customer-centric, continuously demonstrating strategic & analytical abilities and is laser-focused on executing at scale.
In this role, you partner with diverse, geographically dispersed, cross-functional teams to lead, execute and deliver results.
Additional responsibilities Define product vision, strategy and feature roadmap by working with cross-functional teams (Product Strategy, business units, Sales, customer experience delivery, partners, program, product management, development, UX).
Build detailed business and technical product requirements, scope and release plans.
Think strategically and creatively to gain product and customer feedback.
Drive market research, competitive analysis and business metrics to advise direction.
Drive product development & backlog to build end-to-end solutions with a team of world-class engineers and designers.
Capture customer, partner, sales, delivery feedback and key metrics to continuously improve product features and performance.
Who You Are Combination of an MBA with an undergraduate degree in Computer Science, Engineering or related technical field 6
years' experience in product management, product development or architecture design with a focus on Cloud/SaaS products.
AI Experience desirable but not required.
Experience working with customers, technical teams, and management to collect requirements, describe software product features and technical designs Mastery of technical concepts and system-design, ability to participate in technical discussions and help make technical trade-offs.
Experience using Agile Methodologies and Tools Why Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering a broad future for all.
We embrace digital, and help our customers implement change in their digital businesses.
Some may think we're old (36 years strong) and only about hardware, but we're also a software company.
And a security company.
We even invented an intuitive network that adapts, predicts, learns and protects.
No other company can do what we do - you can't put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.
) Day to day, we focus on the give and take.
We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.
) We take accountability, ambitious steps, and take difference to heart.
Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care.
Tattoos? Show off your ink.
Like polka dots? That's cool.
Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us! Message to applicants applying to work in the U.
S.
:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.
S.
locations.
For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits.
Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits.
Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training.
Applicants may not be eligible for the full salary range based on their U.
S.
hiring location.
The recruiter can share more details about compensation for the role in your location during the hiring process.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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