Support Desk Manager
Data443 Risk Mitigation, Inc.
Data443 Risk Mitigation, Inc.
Durham, NC Durham, NC Permanent Full-time Contract Permanent Full-time Contract From $75,000 a year From $75,000 a year 16 hours ago 16 hours ago 16 hours ago Scope of support operations geographies covered:
Isreal, Ukraine, Poland, UK, USA, Singapore Notes:
- This is a full time, in the office every day in RTP.
No remote is available.
- We acquire companies and build our own stuff - it is complicated, large scale and requires a technologist touch with business acumen - Although this is a manager-level opportunity - it very much is 'execute and lead' - that is the expectations (of everyone here) that you will also take care of support issues as well.
A 'do-er' expectation Job Overview:
We are seeking a highly skilled and motivated Global Support Manager to join our team.
As a Support Manager, you will be responsible for overseeing the technical support operations and ensuring the smooth training, response and escalation management.
This is a key role that requires excellent problem-solving skills, strong leadership abilities, and a deep understanding of IT support processes.
you will have multiple direct reports - FTE and contractors, globally
Responsibilities:
- Manage and lead a team of support technicians, providing guidance and support as needed - Oversee the day-to-day operations of the technical support department - Ensure timely resolution of customer issues by monitoring ticket queues and assigning tasks to team members - Collaborate with other departments to identify and address recurring technical issues - Develop and implement strategies to improve the efficiency and effectiveness of the support team - Conduct regular performance evaluations and provide feedback to team members - Stay up-to-date with the latest trends and technologies in IT support
Experience:
- Proven experience in a technical support role, preferably in a managerial or supervisory capacity - minimum 10 years - Strong knowledge of help desk procedures and best practices - Ability to understand new product offerings quickly, consume and/or design training and knowledge transfer session - Excellent communication skills, both written and verbal - Ability to work well under pressure and meet deadlines Soft Skills:
- Able to work with a globally diverse and variable skill sets teams - Patience and ability to quickly coach teams and provide details to management for escalations, etc.
- Manage processes and procedures, delegate and execute as needed.
If you like velocity, very very cool tech, and helping some of the world's largest and most sensitive organizations protect their data - this is the place.
If you want to grow and flourish - we love investing in the right people with the right attitude! Job Types:
Full-time, Contract, Permanent Pay:
From $75,000.
00 per year
Benefits:
Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Experience level:
10 years Schedule:
Monday to Friday Weekends as needed Ability to Commute:
Durham, NC 27709 (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Data443 Risk Mitigation, Inc.
Durham, NC Durham, NC Permanent Full-time Contract Permanent Full-time Contract From $75,000 a year From $75,000 a year 16 hours ago 16 hours ago 16 hours ago Scope of support operations geographies covered:
Isreal, Ukraine, Poland, UK, USA, Singapore Notes:
- This is a full time, in the office every day in RTP.
No remote is available.
- We acquire companies and build our own stuff - it is complicated, large scale and requires a technologist touch with business acumen - Although this is a manager-level opportunity - it very much is 'execute and lead' - that is the expectations (of everyone here) that you will also take care of support issues as well.
A 'do-er' expectation Job Overview:
We are seeking a highly skilled and motivated Global Support Manager to join our team.
As a Support Manager, you will be responsible for overseeing the technical support operations and ensuring the smooth training, response and escalation management.
This is a key role that requires excellent problem-solving skills, strong leadership abilities, and a deep understanding of IT support processes.
you will have multiple direct reports - FTE and contractors, globally
Responsibilities:
- Manage and lead a team of support technicians, providing guidance and support as needed - Oversee the day-to-day operations of the technical support department - Ensure timely resolution of customer issues by monitoring ticket queues and assigning tasks to team members - Collaborate with other departments to identify and address recurring technical issues - Develop and implement strategies to improve the efficiency and effectiveness of the support team - Conduct regular performance evaluations and provide feedback to team members - Stay up-to-date with the latest trends and technologies in IT support
Experience:
- Proven experience in a technical support role, preferably in a managerial or supervisory capacity - minimum 10 years - Strong knowledge of help desk procedures and best practices - Ability to understand new product offerings quickly, consume and/or design training and knowledge transfer session - Excellent communication skills, both written and verbal - Ability to work well under pressure and meet deadlines Soft Skills:
- Able to work with a globally diverse and variable skill sets teams - Patience and ability to quickly coach teams and provide details to management for escalations, etc.
- Manage processes and procedures, delegate and execute as needed.
If you like velocity, very very cool tech, and helping some of the world's largest and most sensitive organizations protect their data - this is the place.
If you want to grow and flourish - we love investing in the right people with the right attitude! Job Types:
Full-time, Contract, Permanent Pay:
From $75,000.
00 per year
Benefits:
Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Experience level:
10 years Schedule:
Monday to Friday Weekends as needed Ability to Commute:
Durham, NC 27709 (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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